Quality Policy

Grupo Policlínica is a leading business group in the management of healthcare services since 1969. With more than 50 years serving the citizens of Ibiza and Formentera, the group has always prioritised the continuous implementation of the latest technology, combined with an excellent professional team and close, personalised care for each patient.

Grupo Policlínica — made up of Policlínica Ntra. Sra. del Rosario, Eiviconsulta, Clínica Vila Parc and Logprosa — establishes, declares and assumes the following principles:

1. Our healthcare is centred on patients, their families and our professionals, ensuring their safety and the satisfaction of their expectations. We promote patient safety and healthcare quality policies aimed at guaranteeing this principle.

2. We drive the continuous improvement of our services through the work of the various Clinical Committees, data analysis and the identification of opportunities for improvement.

3. Our close and personalised approach allows us to be a healthcare benchmark on the island of Ibiza. We work with kindness and cordiality, conveying the values of our organisation: familiarity, responsibility, trust, honesty, human quality, respect, ethics, self-improvement, effort, confidentiality and sustainability. Thinking like a patient is our core value.

4. We comply with the legal and regulatory requirements applicable to the healthcare sector, supported by the Healthcare Ethics Committee and Occupational Risk Prevention.

5. We consider the professional development of the people who form part of Grupo Policlínica to be a key driver of innovation and knowledge. For this reason, we promote continuous training, participation and awareness in matters of safety and sustainability.

6. We are committed to having modern and innovative equipment, adapted to technological advances, in order to provide the best care to our patients.

7. At Grupo Policlínica, clinical decisions are based on scientific evidence, rigorously using the best available evidence when making decisions about our patients’ health.

8. Grupo Policlínica offers a personalised, safe transport service adapted to the needs and expectations of our patients.

9. Grupo Policlínica is committed to sustainability, environmental care and the fight against climate change. Therefore, we incorporate environmental criteria into our management and services in order to reduce our environmental impact and contribute to a more sustainable environment, using resources responsibly and in compliance with environmental regulations.

Our Quality and Safety Policy, which serves as a reference framework for establishing and reviewing Quality and strategic Objectives, is implemented, updated and communicated to all our employees.