{"id":15602,"date":"2020-05-12T13:09:16","date_gmt":"2020-05-12T11:09:16","guid":{"rendered":"https:\/\/www.grupopoliclinica.es\/terminos-y-condiciones\/"},"modified":"2023-11-29T11:28:26","modified_gmt":"2023-11-29T09:28:26","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/www.grupopoliclinica.es\/en\/terminos-y-condiciones\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15602\" class=\"elementor elementor-15602 elementor-9571\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c7f33ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c7f33ab\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2548db9e\" data-id=\"2548db9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b37b6b7 elementor-widget elementor-widget-heading\" data-id=\"b37b6b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">TERMS AND CONDITIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce88bc4 elementor-widget elementor-widget-heading\" data-id=\"ce88bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Secure Payment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3619d32 elementor-widget elementor-widget-text-editor\" data-id=\"3619d32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pay with VISA and MasterCard via SSL Protocol.<\/p><p>Our chosen credit card payment platform is one of the most secure and advanced payment methods on the Internet.<\/p><p>Users use it on a daily basis to make online payments for healthcare vouchers (physiotherapy, rehabilitation, etc.).<\/p><p>The credit card details entered are not stored in any database and their use or monitoring is the responsibility of Bankia, which handles the processing of the payment through a payment gateway.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f3e12 elementor-widget elementor-widget-heading\" data-id=\"b3f3e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Appointments, changes and cancellation policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734d3e3 elementor-widget elementor-widget-text-editor\" data-id=\"734d3e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Below you will find our appointments, changes and cancellation policy. This information will let you know what the terms are for early cancellation of a treatment that has already been paid for or scheduled.<\/p><p>\u00a0<\/p><p><strong>When changing or cancelling an appointment, there are 2 different cases:<\/strong><\/p><ul><li><strong>Appointment without deposit or prepayment. There is no \u201clate cancellation\u201d penalty for this type of appointment. However, if you cancel late 2 times in a row, we reserve the right not to offer \u201cnew appointments\u201d without prepayment.<\/strong><\/li><li><strong>Appointment with paid deposit, prepayment or healthcare voucher session.<\/strong> This type of appointment can be changed and cancelled in advance by telephone if it is done within the &#8220;early cancellation&#8221; period (at least two working days prior to the cancellation).<\/li><\/ul><p>In the event of a late cancellation, the system automatically redeems the prepaid service and any healthcare voucher sessions available in the customer&#8217;s account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a6c8db elementor-widget elementor-widget-heading\" data-id=\"1a6c8db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Appointment reminders and confirmation requests<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-720706b elementor-widget elementor-widget-text-editor\" data-id=\"720706b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our system will usually send you a reminder 24 hours before your scheduled appointment, by email, WhatsApp message or both.<\/p><h3>\u201cThis message is a friendly reminder, sent as a courtesy, and in no way implies any obligation on the part of the Grupo Policl\u00ednica.\u201d<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f02b1be elementor-widget elementor-widget-heading\" data-id=\"f02b1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Healthcare Vouchers (Sessions)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c3d039 elementor-widget elementor-widget-text-editor\" data-id=\"7c3d039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you purchase a multi-session voucher, the cancellation conditions are the same as for other \u201cprepayments\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5716b38 elementor-widget elementor-widget-heading\" data-id=\"5716b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Returns<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-403cd3c elementor-widget elementor-widget-text-editor\" data-id=\"403cd3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Multi-Session Voucher Conditions<\/strong><\/p><p>Customers can purchase \u201cmulti-session\u201d vouchers. This price option includes a discount on the normal price of a \u201csingle session\u201d. Customers will be informed of the price and number of sessions included in each price option when purchasing the voucher.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS AND CONDITIONS Secure Payment Pay with VISA and MasterCard via SSL Protocol. Our chosen credit card payment platform is one of the most secure and advanced payment methods on the Internet. Users use it on a daily basis to make online payments for healthcare vouchers (physiotherapy, rehabilitation, etc.). The credit card details entered are [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-15602","page","type-page","status-publish","hentry"],"acf":[],"featured_image_urls":{},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.grupopoliclinica.es\/en\/wp-json\/wp\/v2\/pages\/15602","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.grupopoliclinica.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.grupopoliclinica.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.grupopoliclinica.es\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.grupopoliclinica.es\/en\/wp-json\/wp\/v2\/comments?post=15602"}],"version-history":[{"count":0,"href":"https:\/\/www.grupopoliclinica.es\/en\/wp-json\/wp\/v2\/pages\/15602\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.grupopoliclinica.es\/en\/wp-json\/wp\/v2\/media?parent=15602"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}